Support

Are you paying more than $14.95/year to register your domain name?

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Web Hosting Support

FREQUENTLY ASKED QUESTIONS

ANSWERS

Can I have more than one domain pointed to my account?

You can host 10 domains with the Master Plan and unlimited domains with the Reseller Plan.

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Can I host adult related sites?

NO, we do not allow adult sites, child pornography, nor adult content of any kind is not tolerated! Your account will be terminated without a refund.

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Can I prepay for an additional monthly data transfer/bandwidth?

No. If you need more monthly data transfer, you need to upgrade your account. If you need extra bandwidth for only one month, please contact sales when you are about to exceed your limit.

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Do you allow MP3 files? Do you allow streaming of videos?

Yes, we have no problem as long as those MP3ís and video files are legitimate. Please make sure you select the proper plan which allows it. We suggest a higher bandwidth and space plan because most likely, since its mp3s and videos they tend to be bigger files and once they are streamed they consume a lot of bandwidth.

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Do you support subdomains?

You can host 10 subdomains with the Master Plan and unlimited subdomains with the Reseller Plan.

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How Do I access my website control panel?

CPanel may be accessed at http://www.yoursite.com/cpanel

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How Do I use the 'cPanel' ?

Use this link for a comprehensive guide on how to use the Control Panel that is provided with your hosting account. cPanel Guide

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I already have a domain, can I use it with your hosting? what are the steps?

Yes, if you already have a domain you can use it with our hosting plans. The first step is choosing the hosting plan of your choice. Then follow the steps to the order form. Enter your domain name into the form where it asks. Note this will not transfer your domain from your current registrar where you registered the domain, this will only transfer the hosting if it is already hosted. After you paid for the hosting you will receive an email with all your login information to the server. You MUST also login into your domain control panel where ever you registered the domain and modify the NAMESERVERS or DNS to ours, our nameservers will be in the welcome email, you must make those changes in order for your website to be live.

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If I buy a hosting plan today can I upgrade later on when my site grows? Will i get charged for upgrading?

Yes, you can upgrade at any point. Just send an email to sales@budget-webhosting.com and let them know which plan you want to upgrade to, they will prorate what you have used so far of your current plan cost. No there is no charge for upgrading in hosting plans!

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What DNS should my domain name point to?

Please see your activation email, they are listed towards the bottom of the activation email titled "DNS Instructions"

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Which brand of control panel do you use? Can I see a demo?

We use www.cpanel.net , it has tremendous features. CPanel is a great tool that many hosting companies charge extra for, but we include it in all of our plans for free.

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Why have I been notified that my account has been set up but my site is still not active?

If you have received a notification email and its been over 48 hours, it means that you either did not point your domain name to the right DNS servers or your ISP's DNS server has not yet been updated. It generally takes 24 hours for domain names to become active. This is just how the internet works; there is no way we can speed up the process.

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Even if you don't have a website you can register a domain name for yourself or your business and have your own custom e-mail accounts using your domain name.

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